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KMID : 1143520220100020010
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Journal of Korean Society of Oral Health Science
2022 Volume.10 No. 2 p.10 ~ p.17
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Effect of Dental Hygienist and Patient Rapport Formation on Treatment Satisfaction
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Seong Mi-Gyung
Lee Seon-Hui
Jong Seul-Yi
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Abstract
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Objectives: The purpose of this study aimed was to investigate the effect of the degree of rapport formation between a dental hygienist and a patient on treatment satisfaction.
Methods: A total of 230 participants people who agreed to this study were surveyed for about one month from in July 2021, and rapport formation and treatment satisfaction were measured using a Likert 5-point scale.
Results: Among the 4 sub-items of rapport formation, As a result, the patient’s meticulous consideration was had the highest score among the 4 sub-items of rapport formation., and among the 3 sub-items of satisfaction with treatment, when the feeling of the dental hygienist was the best, the satisfaction was high. In addition, customer intimacy was the most influential important among the 4 factors of rapport formation.
Conclusions: Therefore, dental hygienists will need to must identify the sub-items that have with a high impact during rapport formation and must make efforts to utilize them in order to increase patient satisfaction with treatment.
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KEYWORD
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Dental hygienist, Patient, Rapport formation, Treatment satisfaction
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